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GeezerVison is showing www.microsoft.com — Agentic CRM and ERP Solutions | Microsoft Dynamics 365 Copilot is now the front door to Dynamics 365, your agentic system of record. Microsoft Dynamics 365 Agentic business apps for the frontier Leverage agentic CRM, CCaaS, and ERP to help your teams sell smarter, serve customers faster, and operate more profitably. Overview Get to know Dynamics 365 Learn more about our solutions and products across sales, marketing, customer service, finance, supply chain, and operations. What is Dynamics 365? Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations. Take a guided tour Get a closer look at how to improve specific business processes with Dynamics 365 apps. Compare plans and pricing Find the right plan for your business needs by exploring the different options for each Dynamics 365 app. Solutions Move from a system of record to a system of action
Products Do more with agentic business applications to help run your organization See how AI and agents work with Dynamics 365 to give every team an edge. Resolve issues faster using generative AI and automation.Build financial and operational agility using AI and automation.Navigate disruption and be more resilient with proactive, AI-powered insights.Streamline your growing business operations with an AI-powered ERP system. Work smarter, adapt faster, and perform better with Business Central—named the best overall ERP system of 2025 by Forbes Advisor.1 Agents Explore business process agents in Dynamics 365 Discover how the right agents can transform the way your team gets work done. Accelerate revenue with prebuilt and custom sales agents Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond. Dynamics 365 Sales Sales Qualification Agent Free sellers’ time by prioritizing and engaging leads with an always-on AI agent. Dynamics 365 Sales Sales Close Agent Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview. Dynamics 365 Business Central Sales Order Agent Streamline order creation and fulfillment to help teams move faster from quote to cash with an AI-powered agent. Dynamics 365 Sales Sales Research Agent Get answers to complex sales and operations questions and turn raw data into actionable insights. Copilot Studio Custom sales agents Create custom sales agents tailored to your workflows and data using Copilot Studio. Elevate your service with prebuilt and custom agents Increase efficiency and cut costs using autonomous agents to address emerging issues, uncover knowledge, and automate tasks. Dynamics 365 Customer Service Customer Intent Agent Enable evergreen self-service by discovering intents from customer conversations across channels. Also available in Dynamics 365 Contact Center. Dynamics 365 Customer Service Customer Knowledge Management Agent Keep knowledge articles perpetually current by uncovering insights from case notes and other artifacts. Also available in Dynamics 365 Contact Center. Dynamics 365 Customer Service Case Management Agent Automate the case lifecycle to reduce handle time and alleviate the burden of manual tasks on service reps. Dynamics 365 Customer Service Quality Evaluation Agent Monitor service quality across customer interactions—from service reps to self-service agents. Dynamics 365 Field Service Scheduling Operations Agent Equip dispatchers with an agent to optimize technician schedules as conditions change throughout the day. Now in preview. Copilot Studio Custom service agents Create custom service agents tailored to your workflows and data using Copilot Studio. Transform finance and operations with prebuilt and custom agents Streamline operations and decisions using agents that help orchestrate supplier engagement, optimize resource planning, and enable timely billing. Dynamics 365 Supply Chain Management Procurement Agent Manage supplier communications autonomously to confirm order delivery and proactively address risks, preempting costly delays. Now in preview. Dynamics 365 Business Central Payables Agent Help automate invoice processing to reduce manual effort with an AI-powered agent. Dynamics 365 Finance Account Reconciliation Agent Match and clear transactions between ledgers autonomously to help finance teams close their books with less manual work. Now in preview. Dynamics 365 Project Operations Time, Expense, and Approvals Agents Manage time and expense entry and approval autonomously to ensure projects stay on track and within budget. Now in preview. Copilot Studio Custom finance and operation agents Create custom finance and operations agents tailored to your workflows and data using Copilot Studio. APPS AND ADD-ONS Customize Dynamics 365 with apps from Microsoft Marketplace Better meet your specific business needs by adding industry-leading apps to Dynamics 365. Content is Loading... Customer stories How customers innovate with Dynamics 365“We’re shifting from the idea that CRM is just a reporting tool. With agents, we’re making CRM a way of life.” Jeremy Hallett, Clients and Industries, Demand Generation Leader, EY “The transition to Dynamics 365 has been a game-changer for us. The improved usability and data consistency have significantly enhanced our operations.” Ashley Boozer, Director of Enterprise Solutions, Taylor Farms 22 Production locations that standardized processes ”In just 68 days, we delivered a modern, AI-ready contact center at scale.” Timo Reis, Global Operations Excellence Lead, Riverty 20% Improvement to the contact deflection rate Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center. “Dynamics 365 Customer Service is intuitive, easy to access, and has strengthened inter-department communication, which makes me better at my job.” Lauryn Gros-Désir, Accounts Receivable Specialist, Nespresso France “With Business Central, we have centralized all of our operations, providing us with a single source of truth and one real-time business view.” Julio Arevalo, HR manager at SNÖ Hotels 20% Cut in administrative costs 25% Reduction in stock shortages Featured news What’s new and notableA recognized leader See why Microsoft was named a Leader in the 2026 Gartner® Magic Quadrant™ for Sales Force Automation Platforms. Implement autonomous processes with agent-ready apps Enhance AI agent collaboration with Model Context Protocol (MCP) servers for Dynamics 365. Scale your teams using autonomous agents in Dynamics 365 Accelerate your AI adoption with autonomous agents that handle essential business tasks. Explore leadership strategies for the AI era Empower your workforce to drive revenue and boost efficiency with AI-powered insights and workflows. Contact us Learn more about our products, discuss use cases, or get pricing information. Available M-F 6 AM to 3 PM PT. Chat now Call (800) 642 7676
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