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TRUSTe Feedback and Resolution System

TRUSTe works with companies who are participating in a TRUSTe Privacy Certification program to ensure those participating companies are transparent about what information they collect and how they use the information; that they provide you with control over what information they collect and how they use that information; and that they are accountable to the practices they outline in their privacy notice. If you have a concern about a company that is participating in our TRUSTe Dispute Resolution program, you can submit a request below, at no cost to you. TRUSTe will review your concern and we'll try to help with resolution. We'll work with you and the participating company to facilitate resolution of any concerns that fall within our authority under our program.

Please note for privacy concerns or feedback for companies that display the EDAA Trust Seal, contact your local self-regulatory organization within the country you reside. More information about how to contact your local self-regulatory organization can be found here: youronlinechoices.eu .

For information about the Data Privacy Framework (DPF) Program administered by the U.S. Department of Commerce's International Trade Administration (ITA), please click here

Information provided in the form below is sent to the United States and Australia for TRUSTe to review and facilitate resolution of eligible concerns.

Why TRUSTe Collects These Reports:

We're committed to protecting consumers under our program.
Consumer reports also play an important part in helping TRUSTe monitor for problems under our program. By reporting an issue, we have the opportunity to get involved and try to facilitate resolution by the company you are reporting.
Your report may also help improve things for other consumers who might otherwise encounter the same issue. We value reports from consumers, and appreciate your input.
This information is collected and used in accordance with TRUSTe's Privacy Policy.
If you wish to submit a report without providing your name, you can enter NoName instead of your name.
TRUSTe requests that you provide a working e-mail address where you can be reached, especially if there are questions or more information is needed. If you consent to TRUSTe sharing your information with the site you reported, TRUSTe will share your report and personally identifiable information with the site you reported. This is often needed in the event the site has to research account-specific issues or make changes to your data or account; such issues often cannot be resolved without being able to provide identifying information to the company you reported.

Next Steps:

If you proceed with filing a report, here's what you can expect as next steps:

Our system will e-mail you with an automated acknowledgment that we got the report, and will include the tracking number assigned to your report.
TRUSTe will then analyze the issue to determine whether it is an issue we have authority to address (this typically takes 1-2 business days, but may take up to 10 business days depending on the volume we are handling at any particular time).
TRUSTe may then contact you to let you know if we need more clarification from you or if the issue is outside the scope of our authority.
TRUSTe may then follow up with the company you reported to request that they research and respond regarding the issue.
For more information about TRUSTe's Dispute Resolution process, please click here

File a Report with TRUSTe

Organization you wish to report *

Please enter the URL without the http://. Example: www.domain.com - select your choice from the matches presented in the drop-down menu or hit the Tab key to continue with your report.

URL not found. Search again, or File a Trademark Violation Report, or search by Company Name.

Please enter the company name - select your choice from the matches presented in the drop-down menu or hit the Tab key to continue with your report.

Your country *

Yes, I agree to have my information sent to TRUSTe in the United States and Australia

No, I don't agree to have my information sent to TRUSTe in the United States and Australia. (Note: If you do not agree, TRUSTe will not be able to provide dispute resolution services. Please work with the company you indicated directly.)

What is your preferred language? / Quelle est votre langue préférée? English
Française

Complaint type *

Description of your issue *

Please enter the details of your complaint. This should include a clear description of the issue and the steps of how to duplicate the problem, if possible. If you wish to include an attachment, please mention that below. Do not include sensitive information such as credit card, social security number or password.

When did you contact the site you are reporting directly about this concern? *

Before you submit a complaint to TRUSTe, you should attempt to contact the site you are reporting directly to allow them to resolve your concern. Please select when you contacted the site:

What was the site's response? *

When and how did you contact the site? Please include as much detail as possible about their response.

What resolution are you seeking? *

Please describe the resolution you requested of the site which remains unresolved after you allowed them at least a week to research and respond.

Your email address *

If you wish to receive a response or be reachable for questions/updates, you must provide a working e-mail address where you can receive e-mail. Please note that certain requests (such as those requiring account-specific research or changes) cannot be resolved without being able to provide identifying information to the company you reported.

Your name *

You are welcome to use your real name or use NoName if you do not wish to provide your name. Providing your name generally helps expedite resolution if the company you are reporting has to look up your specific account.The named organization may share information about you back to TRUSTe in order for TRUSTe to facilitate resolution of your issue.

TRUSTe may share my information to resolve my issue * Yes, I give permission for TRUSTe to share my report and contact information with the organization named above to assist with resolving the issue.
No, I do not want my report and contact information shared (Note: this may limit the ability of the organization named above to address your concern).

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You did not consent to the transfer of your personal information. TRUSTe will not be able to provide dispute resolution services. Please work with the company you indicated directly.

TRUSTe is not able to collect information from you and process your complaint. Legal requirements in China restricts the transfer of your information outside of mainland China.

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