Description

webcompat-bot

opened on Dec 24, 2022

Issue body actions

URL: https://luna.amazon.com/

Browser / Version: Firefox 108.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
Attempted to open a game, presented with error saying "Unsupported Browser"

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

Reacted by Michael Keck and SoggedFox

Activity

1. webcompat-bot

   added

   action-needsmoderationThe moderation has not yet been completedThe moderation has not yet been completed

   on Dec 24, 2022
2. webcompat-bot

   added this to the needstriage milestone on Dec 24, 2022
3. webcompat-bot

   added

   browser-fixmeThis requires manual assignment for the browser nameThis requires manual assignment for the browser name

   on Dec 24, 2022
4. webcompat-bot

   changed the title [-]In the moderation queue.[/-] [+]luna.amazon.com - site is not usable[/+] on Dec 27, 2022
5. webcompat-bot

   added

   browser-firefox

   engine-geckoThe browser uses the Gecko rendering engineThe browser uses the Gecko rendering engine

   priority-critical

   and removed

   browser-fixmeThis requires manual assignment for the browser nameThis requires manual assignment for the browser name

   action-needsmoderationThe moderation has not yet been completedThe moderation has not yet been completed

   on Dec 27, 2022
6. softvision-raul-bucata commented on Dec 27, 2022

   

   softvision-raul-bucata

   on Dec 27, 2022

   Collaborator

   More actions

   We appreciate your report. For this issue, unfortunately, a special account is needed to sign in.

   

   Having no valid sign-in credentials, we are not able to move forward with this issue.
   If more information is provided (test account credentials can only be provided by mail for security purposes, as the comments here are made public,/ attach logs/errors), in-depth testing can be performed, so please feel free to reopen or comment on the issue and we'll have a thorough look at it.

   Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available), or use a clean profile, and check again? Also, have the required cookies been accepted for this page?

   @wisniewskit Do we have a non-business test account to verify this? This could be because of the VPN connection used as well.

   [qa_52/2022]
7. softvision-raul-bucata

   added

   status-needsinfo-wisniewskitping @wisniewskitping @wisniewskit

   status-needsinfo

   on Dec 27, 2022
8. wisniewskit commented on May 4, 2023

   

   wisniewskit

   on May 4, 2023

   Member

   More actions

   I just heard on another forum that Luna is working on Firefox if the user-agent is spoofed as Chrome (at least for Fortnite), so let's try to ship an intervention.
9. wisniewskit

   added

   action-needssitepatchThis web bug needs a GoFaster site patch.This web bug needs a GoFaster site patch.

   and removed

   status-needsinfo-wisniewskitping @wisniewskitping @wisniewskit

   on May 4, 2023
10. 18 remaining items

11. Sturmlocke86 commented on Aug 4, 2024

    

    Sturmlocke86

    on Aug 4, 2024

    More actions

    I just subscribed to Luna+ and can't use Luna with Firefox either. What's the progress or current state of things on this issue?
12. agentcobra commented on Aug 4, 2024

    

    agentcobra

    on Aug 4, 2024

    More actions

    same with Firefox 129.0
13. RafaelLinux commented on Aug 5, 2024

    

    RafaelLinux

    on Aug 5, 2024 · Hidden as off-topic

    show commentMore actions
14. softvision-raul-bucata commented on Aug 28, 2024

    

    softvision-raul-bucata

    on Aug 28, 2024

    Collaborator

    More actions

    Reproducible issues are moved to our Bugzilla component; please see: https://bugzilla.mozilla.org/show_bug.cgi?id=1915337

    Closing as moved.

    [inv_35/2024]
15. softvision-raul-bucata

    modified the milestones: needscontact, moved on Aug 28, 2024
16. softvision-raul-bucata

    closed this as completedon Aug 28, 2024
17. softvision-raul-bucata

    added

    type-unsupportedDoesn't support one or more browserDoesn't support one or more browser

    on Aug 28, 2024
18. softvision-raul-bucata

    changed the title [-]luna.amazon.com - Firefox si not supported[/-] [+]luna.amazon.com - Firefox is not supported[/+] on Aug 28, 2024
19. RafaelLinux commented on Aug 28, 2024

    

    RafaelLinux

    on Aug 28, 2024 · Hidden as off-topic

    show commentMore actions
20. kamilbourne commented on Dec 20, 2024

    

    kamilbourne

    on Dec 20, 2024

    More actions

    Hey Guys Old topic, i don't know if it solved or not, but i was getting unsupported browser and i have tried with user agent (in the mobile device view for now. Firefox 133, Windows 10.
    
21. RafaelLinux commented on Dec 20, 2024

    

    RafaelLinux

    on Dec 20, 2024

    More actions

    I can confirm that still not working with Firefox 133.0 (64-bit) on Linux.
22. kamilbourne commented on Dec 20, 2024

    

    kamilbourne

    on Dec 20, 2024

    More actions

    I just checked on my Slackware install and it works - at least got to the story screen with MegaMan, just replace User Agent String with Chrome on Mac
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.5112.79 Safari/537.36
    
    
    And in the options i have put Laptop HDPI - i haven't played with custom (it was already there).
    Firefox 128.5 ESR
    So Technically it is possible, just Amazon doesn't want you to use it :)
23. agentcobra commented on Dec 20, 2024

    

    agentcobra

    on Dec 20, 2024 via email

    More actions

    bug available on https://bugzilla.mozilla.org/show_bug.cgi?id=1891868

    …

    Message ID: ***@***.***>
24. DarkevilPT commented on Apr 2, 2025

    

    DarkevilPT

    on Apr 2, 2025 · Hidden as off-topic

    show commentMore actions

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