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Jaxsta is now in hibernation.

A message for creators, partners and industry members as we pause commercial operations.

Jaxsta has been placed into hibernation. While the Jaxsta platform is no longer available as a commercial offering, the underlying database and technology remain preserved within the group.

Why Jaxsta is pausing

Since launch, Jaxsta set out to bring greater transparency and recognition to the music industry through the world's largest database of official music credits. Built through deep partnerships with rights holders and distributors, it represented a significant achievement for creators and the wider industry.

Over the past year, we explored every viable path to maintain Jaxsta sustainably - reducing infrastructure costs, refining the product, and renegotiating licensing terms. Despite meaningful progress, the commercial model was not scalable in its current form.

Pausing Jaxsta's commercial operations allows us to preserve the underlying technology and dataset while focusing on areas of the group with the strongest momentum. The underlying technology and dataset remain securely maintained during hibernation.

What this means for you

Creators

Public Jaxsta profiles and links are no longer accessible.

If you've shared Jaxsta URLs on your website, social media or EPKs, we recommend updating or removing them to avoid broken links. Your personal data remains securely stored and is not shared or transferred anywhere.

Industry Partners

Existing data agreements remain in effect unless otherwise notified by email.     

Partner feeds can continue as usual, and all partner-supplied data will continue to be securely maintained in line with our contractual and privacy obligations. We will be in touch if and when new opportunities arise in the future.

API Customers & Subscribers

API access and commercial services have now been decommissioned.

All paid subscriptions have been cancelled, and prorated refunds have been issued for any unused time. If you have questions about your account or billing, you can find more information in our FAQs.

Frequently Asked Questions

Why is Jaxsta in hibernation?

Jaxsta's commercial model is not sustainable under the current licensing environment. After extensive work to reduce costs and explore alternative approaches, we made the decision to pause commercial operations and preserve the underlying technology for potential future opportunities.

What happens to my Jaxsta profile link?

Public Jaxsta URLs no longer load. If you've shared your Jaxsta link in bios or websites, we recommend updating or removing it to avoid broken links.

What happens to my data?

All Jaxsta user data remains securely stored and handled in line with our Privacy Policy. It is not transferred or shared with other products.

What about my verified profile?

Verified profiles are no longer publicly accessible, but the associated verification data is securely retained within the Jaxsta dataset.

Will Jaxsta return in the future?

We are preserving Jaxsta's technology and dataset for potential future opportunities, but there is no defined timeline or commitment to relaunch.

What happens to my subscription?

All active subscriptions have been cancelled. Prorated refunds have been issued for any remaining time on your plan.

What happens to the Jaxsta API?

API access has now been decommissioned. If your organisation relied on the API, please refer to your shutdown email or contact us for assistance.

What about industry data feeds?

Existing data agreements remain in effect unless otherwise notified. Partner feeds may continue as usual.

Who do I contact for help?

For support or partnership questions, please email [email protected].

Get in touch

Support

[email protected]

General enquiries

[email protected]

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