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DigiTV Upgrade
What is changing with DigiTV?
The DigiTV App has been upgraded! Customers can enjoy: • Enhanced viewing experience • Improved Performance • New Features • Latest Live TV & Video on Demand content
When will the upgrade be available?
The DigiTV App upgrade is currently available on
Android devices: Android 6.0 or later
Amazon Fire TV devices: Fire OS 6.0 or later
Roku devices: Roku OS 11.0 or later
Apple mobile and tablet devices: iOS or iPadOS 15.1 or later
Apple TV: tvOS 15.1 or later
LG Smart TVs: webOS 5.0 or later
Samsung Smart TVs: Tizen 6.0 or later on supported 2021 and newer models
When should I update?
Update the DigiTV application November18th, 2026. Older app versions will be discontinued after the update period.
Will my current subscription continue automatically?
Yes. Your current DigiTV subscription will remain active. However, you must update the application to continue streaming on a supported device.
Will my username and password still work?
Will my username and password still work? Yes. Continue using your existing username and password. If needed, use the Forgot Password option in the application.
How do I reset my password?
How do I reset my password? How to Reset Password in DigiTV App
Step 1: Enter DigiTV App Step 2: Select Forgot Password Step 3: Enter username credentials Step 4: Select Send Code Prompt – Check email for OTC and reset password link Step 5: Enter code received via email in the DigiTV App. Step 6: Enter a new Password Password is changed, and customer can revisit log in page with existing username and new password
Will I need to download a new app?
Customers using Apple or LG devices will need to download the latest DigiTV BZ application from their respective stores. Android, Amazon, Roku and Samsung users are able to update the existing DigiTV application through the device’s respective app store. Customers without automatic updates enabled must complete the update manually.
Will I need to sign in again after the upgrade?
Yes. You may be required to sign in again after completing the update.
What if I experience issues?
If you are experiencing any issues, feel free to reach out to customer support by dialling 119 or WhatsApp Messaging 608-8888
Plans, Pricing & Purchasing
What DigiTV plans are available?
What DigiTV plans are available? DigiTV is available as PrePaid or PostPaid. DigiTV UltraMax costs $55 /month as a standalone plan and is also included with any DigiONE bundles.
Do I need a Digi Mobile or Internet plan?
PrePaid packages can be purchased using prepaid credit, or DigiCash via DigiWallet.
DigiTV PostPaid requires an eligible Digi Mobile PostPaid plan or a qualifying DigiONE bundle
Are there any installation or activation fees?
There are no installation fees. New Digi customers pay a refundable $50 deposit.
Existing Digi customers typically do not require an additional deposit. This may vary based on your current monthly charges.
Can I purchase multiple PrePaid Packages?
Only one DigiTV PrePaid package can be active in an instance. Once previous package has reached its expiration, only then can another package be activated.
Where can I view the DigiTV channel lineup?
Where can I view the DigiTV channel lineup? View the latest channel lineup using the DigiTV Channel Guide
Streaming on DigiTV
Where can I watch DigiTV?
Watch on Android, iPhone, Roku, Fire TV, Android TV, web browsers, or cast to your TV
How many devices can stream at once?
Streaming limits depend on your plan:
PrePaid – 1 device
UltraMax – 2 devices
DigiONE Starter/Essential – 2 devices
DigiONE Premium/Elite – 4 devices
Does DigiTV include live TV and Video-On-Demand content?
Yes! DigiTV includes over 140 live channels, as well as movies and series on demand.
Supported Devices for DigiTV upgrade:
Android 6.0 or later
Fire OS 6.0 or later
Roku OS 11.0 or later
iOS, iPadOS and tvOS 15.1 or later
LG webOS 5.0 or later
Samsung Tizen 6.0 or later on supported 2021+ models
Account
How do I subscribe to DigiTV?
PrePaid customers can purchase a DigiTV plan via DigiWallet or dialling *100 or *100#.
PostPaid customers can sign up, instore or online or contact us by calling 119 or WhatsApp Messaging on 608-8888.
How do I access my DigiTV Account?
New PrePaid customers receive their login details via SMS after purchasing. Returning Customers use their existing password or can reset using “Forgot Password” feature.
New PostPaid customers receive their login details via email.
How do I reset my password?
Customers can now reset their passwords by using the “Forgot Password” feature in the DigiTV app.
General
Can I cancel anytime?
Customers can cancel at any time. For customer support dial 119 or WhatsApp Message us at 608-8888.
Can I watch while travelling?
Yes! Customers can stream DigiTV while traveling, if there is a stable internet connection.
What internet speed do I need to ensure a good streaming experience
For optimal experience, we recommend 10 to 20 Mbps per device being used to stream DigiTV. If you plan on streaming multiple devices and are concerned about current speeds, you can upgrade to a DigiONE bundle which comes with up to 50% faster speeds compared to DigiNet Boost plans
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