If you forgot your iPhone, iPad, or Apple Vision Pro passcode, reset your device without a computer

When you see the Security Lockout screen or a device unavailable message in iOS 15.2, iPadOS 15.2, or later, you can reset your iPhone or iPad with that device to regain access.

What you need

• visionOS, or iOS 15.2 or iPadOS 15.2 or later

• Find My previously enabled on your device

• An active cellular or Wi-Fi connection

• Your Apple Account and password

Reset your iPhone in iOS 17 or later

If you're using an eSIM on iOS 16 or earlier, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

If you can't follow these steps, you can use a computer to reset your device.

1. From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears.

2. When you're able to, tap Forgot Passcode? The Forgot Passcode? button only appears if you have an active cellular or Wi-Fi connection and have Find My turned on.

   

3. On the Security Lockout screen, tap Start [Device] Reset to confirm.

4. Enter your Apple Account password to sign out of your Apple Account on your device.

5. Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data, or to delete your eSIM and erase your data.

   

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and setting from a backup if you have one, and set a new passcode.

If you use iOS 17 or later, the Forgot Passcode? option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account, and have Find My turned on.

If you use iOS 15.2 or iOS 16, an Erase [Device] option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account, and have Find My turned on.

If you use iPadOS 17 or later, the Forgot Passcode? option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account, and have Find My turned on.

If you use iPadOS 15.2 or iPadOS 16, an Erase [Device] option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account, and have Find My turned on.

Reset your Apple Vision Pro