Is TexturePacker free?

• Is TexturePacker free?
• Is TexturePacker open source?
• What's the difference between the paid and free ("essential") mode of TexturePacker?
• Can I use TexturePacker in free ("essential") mode for my commercial project?
• Why are some of the sprites in my texture atlas red?
• Why should I buy TexturePacker? I found a free project on the internet.

Installation

• Can I install it on macOS, Windows and Linux?
• Which Windows versions do you support? Will TexturePacker run on Windows 8?
• Which TexturePacker version runs on my older operating system?
• Where can I download an old version of the tool?
• I'm using Linux. For which distributions do you provide installation packages?
• How to install Flatpak packages on Linux?
• I've installed TexturePacker, but it's all in Chinese!
• Installer shows expired certificate – is it still safe to use?

Purchasing a license

• Is there a trial version?
• My trial expired after 7 days. I need more time to evaluate all features!
• Where is the license agreement (EULA)?
• What is a perpetual license? What will happen in 1 year?
• I need a quote before I can purchase your software
• Does a Docker/CI license include the same features as a standard license?
• Is a Docker/CI license a subscription-based license?
• How can I update a volume license and add additional seats?
• I've added a seat to a volume license. Why is the support period less than 1 year?
• I live in China. Please support Alipay and WeChat pay for payment.

Activating a license key

• I've purchased a license key. How can I activate it?
• On how many computers can I use my license?
• What is a "Single User License"? What is the meaning of "single"?
• How can I activate a license on a computer without internet access?
• What does "not yet activated" mean for a license key on the License Manager page?
• I've entered my license key, but now it’s asking for an "old license key"!
• "This single user license can not be activated on a server or CI machine"
• Running TexturePacker in WSL (Windows Subsystem for Linux)
• Selecting "Enter license key" opens a blank dialog window without input fields

Transfer a license to another user or computer

• How can I transfer a license to another computer?
• I can't deactivate the license - I am getting an error about deactivation not allowed.
• I can't deactivate the license - my old computer crashed completely.
• I want to use my license on a new computer, but I no longer have access to the old one to deactivate it.
• I'm a reseller. How can I forward a license to my customer?

No License Key

• I did not receive a license key.
• I've lost my license key

Invoices

• Can I get an invoice after the purchase?
• Where can I get my invoice?
• Can you change the data on the invoice?

Business and Legal Requests

• Can I get a certificate of tax residence or W9 Form?
• I want terms changed/added/removed from the license agreement (EULA).
• I need an NDA!

Feature XY is missing!

• Why have you removed setting XY? I can't find it anymore!
• I need a uniform transparency trim mode which keeps animation frames aligned!
• Where can I set the pivot point of a sprite?
• How can I set a custom "maximum texture size"?
• Why can't I select the "Polygon" algorithm? It's greyed out!

Sprite placement

• My sprites are all the same size. How can I pack them in a grid?
• How can I align sprites on a grid, even if they have different sizes?
• How can I control the order in which sprites are placed on a sprite sheet?

Generate multiple sheets

• What is "Multipack"? What is the difference between "Manual" and "Auto"?
• How to pack smart folders across multiple sheets in "Manual" multipack mode?
• How to publish different sprite sheet sizes for multiple devices.
• I'm using the same scaling variants in multiple projects. How to define a template?
• I've enabled normal map packing, but all sprites are placed on the same texture.
• How to pack multiple texture types with same layout (normals, emission, ao, ...)

9-patch scaling

• 9-patch scaling: What’s the difference between borders, rectangle, and padding?
• How can I use 9-patch scaling with the command line client?

Border artifacts

• My sprites got blocky edges! Why does TexturePacker duplicate border pixels?
• Why doesn't "Reduce border artifacts" remove semi-transparent border pixels?

Rename or exclude sprites

• How can I modify or shorten file names in the data file?
• How can I exclude specific files from a smart folder when packing?
• Why does TexturePacker remove suffixes like -01, -02, -03,... from sprite names?

Cache Busting

• My browser does not reload the updated sprite sheet

Convert between image formats

• How to convert an image to ASTC format? (ASTC or KTX file)
• How to convert an image to DXT? (DDS or KTX file)
• How to convert an image to ETC2 format? (KTX file)
• How to convert an image to PVRTC format? (PVR or KTX file)
• How to convert an image to Basis Universal format? (BASIS or KTX2 file)

Format XY is missing!

• Where can I select the ETC or DXT image format?
• Can you please implement mipmap support?
• How can I save a sprite sheet as ATF image?
• Where can I find the Flash Unpacker?

.tps files

• How can I pack a .tps file using the command line client?
• Can I create a .tps file using the command line client?
• Does TexturePacker's .tps file uses absolute paths?

Automation

• How to batch-convert images into PVR files on macOS / Linux?
• How to batch-process images on Windows
• How to create sprite sheets from multiple folders

Is the plugin free?

• Is the TexturePacker Importer Plugin free?
• Can I use the plugin to create a commercial game?
• Can I get the source code?

Installation

• Where can I get the current version of the importer plugin?
• Does the plugin work with iPhone/Android/Windows/macOS/...?

Features + troubleshooting

• How does the plugin improve the performance of my game?
• My sprite sheet is not split in Unity!
• Why can’t I change the Mesh Type from "Tight" to "Full Rect" in Unity?
• Why can’t I move pivot points in Unity? They keep snapping back!
• I'm using Unity. Why do I get a warning when enabling "Multipack"?
• Please support rotated sprites when packing sprite sheets for Unity!