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GeezerVison is showing www.sparkfun.com — Customer Support - SparkFun Electronics Customer SupportThe information below contains our shipping policies, order statuses and processing details, accepted payment methods, FAQ, and more. Use the table of contents below to navigate the sections. Operating hours: Monday-Friday 9AM-5PM MST (UTC -7) Support Table of ContentsOrders:ShippingPayments:Placing an OrderGetting your order placed is fast and easy. Just follow these steps:
That's it! We'll take it from there. Placing your order through our website is the most efficient way to get your stuff. If you are unable to use the website, please submit a Support ticket or email our Support team at [email protected]. Order Status InformationOnce you place your order, it will pass through a series of statuses during fulfillment. Normal Statuses
If you ever have any questions on the status of your order don't hesitate to reach out to our Support Team. Purchase Orders & Payment TermsWe offer Net30 terms to approved customers. We do not offer any other terms. To apply, download and complete the Net 30 Request Form and email it to exemptions(at)sparkfun.com.
Please be aware that it can take up to 2 business days for Net 30 terms requests to be reviewed. You will be contacted via email if any additional information is needed and confirmation of your approval or denial of terms.
For approved Net30 customers: SparkFun offers two Purchase Order processing options and customers are able to switch between the two. Our Same-Day Shipping guarantee does not apply to Purchase Orders. If you are not approved for terms when your PO is received the processing time provided below does not apply until you are approved. Fast Track Processing:
Traditional Track Processing:
Submit your Purchase Order document (and your SparkFun Order Number if applicable) via email to [email protected] . Pre-Orders and BackordersPre-OrdersPre-orders are items that have never been in stock, but will be soon. There are different reasons for items being pre-ordered. Sometimes we like to gauge public interest in specific products before we order from our suppliers. In other instances we would like to know how many items we should build in-house before releasing a SparkFun Original product. Pre-ordering is beneficial for guaranteeing your place in the order queue, and stock will be set aside for you. BackordersNot all products can be backordered when they go out of stock. If an out of stock item can be backordered it will clearly display a "Backorder" button, otherwise it cannot be backordered by any means. There are two types of backorders: Intentional and Accidental. Intentional BackordersThis is when you, the customer, add an out-of-stock item to your cart by clicking the "Backorder" button. If you have some in-stock and some backordered items, your order will be placed with any in stock items shipping immediately, and the backordered items will be placed in a second shipment to be completed once inventory is available. Please note: Once you have completed the checkout process with a pre-ordered or backordered item you will be charged immediately and your item will ship as soon as it is in stock. You may see two transactions after placing an order with in-stock and backordered items - one for the full amount, and one for a smaller amount. These represent the pre-authorization for the order (the full amount) and one of hte partial payments needed for the order (either the in-stock or backordered items). The pre-authorization is NOT a true charge, and it will go away or update to reflect the true amount charged. Accidental BackordersThis is when our website indicated that there was stock available for your order, but we were actually out. D'oh! We work very hard to keep our stock numbers accurate. This type of backorder is rare, but there are a variety of issues that can lead to inaccuracies. We apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout. You will not be charged additional shipping. An additional order number will be generated to accommodate the accidentally backordered items. Minimum Order QuantityThere are no minimum orders! If you are willing to fork over shipping costs, we will gladly send you a $0.15 diode. Gift CertificatesAt this time, it is not possible to purchase a new Gift Certificate. We apologize for this inconvenience. Our team is working hard to make this possible again very soon. To redeem a Gift Certificate purchased prior to 1/7/2025, please contact Support and a Representative will get back to you within 1-2 business days. Changing or Canceling An OrderIf your order status is Complete and/or you’ve received a shipment notification email, your order cannot be canceled or modified in any way. Please confirm your order information is accurate before finalizing checkout. We cannot guarantee cancellation or modification.
Any request to modify or cancel an order WILL delay shipping. Payment MethodsWe accept a variety of payment methods to successfully process your order. All of our payment options are based on the United States Dollar (USD) currency. Credit CardWe accept Visa, MasterCard, American Express, and Discover.
Please note: once you place an order using a credit card, you may see two charges on your account - one is a pre-authorization charge required by our credit card processor and one is the actual charge for the order. The pre-authorization is temporary and, depending on your financial institution, that charge should disappear in 2-3 business days but it can take up to a week. If you placed a backorder and have multiple charges, please see the Backorders section for more details. If you do see both charges settle (where one does not disappear), please reach out to Support by filing a ticket or sending an email to [email protected]. PayPalIf you select PayPal during checkout, you will be redirected to the PayPal Checkout Page, then back to the our site to complete your order. Please confirm that your billing and shipping addresses are accurate before checking out with PayPal. We do not independently verify any address information with PayPal. Check or Money OrderIf your preferred payment method is Check or Money Order, select that option during checkout and send your check or money order to: SparkFun Electronics On your check or money order, please be sure to reference your order number. Exclusions for Selecting Check or Money Order as your Payment Method:
Net30 (Purchase Order)This payment option is for established Net30 customers, and can only be used for tracked/insured shipping methods or local pickup. Not established for Net30? Check out our Purchase Orders section. During Checkout, select Purchase Order as your Payment Method and enter that PO number in the available field. Wire Transfer / ACHWire Transfers/ACHs are direct transfers from your bank to our bank. Necessary information will be included as a link with your Order Confirmation email. To Complete the Transfer:
Please allow 3-5 business days for the transfer to clear. Your order will be released for shipment once your payment is verified and cleared by our bank. A record of the transaction from your bank is not sufficient to release an order. Exclusions for Selecting Wire Transfer/ACH as your Payment Method:
If you receive a notification that your Payment Method Failed, please contact Support by filing a ticket or sending an email to [email protected] and we'll work quickly to identify a resolution and get your order placed. Please feel free to reach out to Support, by filing a Support ticket or emailing Support at [email protected], if you need any assistance processing your payment method and/or successfully checking out on our website. Please Note: We do not accept C.O.D. orders. Sales TaxAll orders placed with applicable state or country sales tax on the total dollar amount of your order will be charged tax, unless you possess a certificate for a valid exemption or resale status that has been submitted and accepted by SparkFun. To submit your documents, send an email to [email protected] and provide the following:
If an order is placed on an account that has not gone through our tax-exempt process, sales tax will be charged to the order if such taxes are required. Taxes collected are remitted to the governing agency as per the state/territory/country.
Shipping PolicyWe ship in-stock orders as soon as possible, typically within 1-3 business days (certain orders may take a little longer but this is a typical timeframe for shipment). You will be sent at least 2 emails for each order you place:
Delivery estimates are based on the date the order is shipped, not the date it is placed. Unfortunately, once an order has shipped and leaves our warehouse, we have no control over the delivery timeframe, as delivery is determined by the carrier and shipping service selected. SparkFun is not responsible for delays that occur after the order has left our warehouse. Lost or Stolen PackagesWhile we take every precaution to ensure your order arrives safely, SparkFun cannot be held responsible for lost or stolen packages once they have been shipped. Any financial loss resulting from a package not arriving falls under the responsibility of the shipping carrier selected at checkout. If your package is lost or stolen:
We understand how frustrating lost shipments can be and will do our best to provide the documentation and support you need to resolve the issue quickly. Same-Day ShippingSparkFun guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:
If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn't meet them all, we may still get it out the same day, but no promises. Same-Day Shipping Definitions
If your order qualified but didn't ship same day: We work hard to meet our guarantee, but sometimes, reality won't allow it. If you feel your order falls under this category, please contact us!
Free ShippingAn order qualifies for Free Shipping when all of the following criteria are met:
Free Shipping FAQsQ: How fast is the Free Shipping option?A: The Free Shipping option is UPS Ground, which has a 1-5 business day delivery estimate (depending on delivery location). Q: What products are excluded from free shipping?A: Please reach out to our Customer Support team by submitting a Support Ticket or via email to ask if a specific product qualifies or not. Q: How do I tell if my shipments qualify for free shipping?A: First, ensure you have a customer account and are logged in. At checkout when reviewing shipping options, the free shipping option will be listed at $0.00 if your order qualifies. Local CustomersAs of August 19, 2024 local pickup is back! Local Pickup is available at our front desk for customers within 50 miles of our warehouse, Monday through Friday from 9 am to 5 pm (MST). Your order will be ready for pickup depending on when you place your order:
Once your order hits "Ready for Pickup" status, you will receive an email and can swing by to pick up your package. If you have any questions about your order or your order status, give us a call at (303) 284-0979 or contact Support and we'll do our best to answer your questions.
Domestic ShippingShipping MethodsWe offer multiple shipping options to allow you to decide when your order arrives. Delivery estimates listed are based on when the order ships and can vary based on your physical location and accessibility by the carrier. FedEx Options:
UPS Options:
United States Postal Service (USPS) Options:
Pay via your own Shipping Account
IMPORTANT - if an order is placed with this method and an account number is not provided, our team will reach out for confirmation of your account number. If you are unable to provide a valid shipping account your order will be canceled so you are able to place a new order using another shipping method.
Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout has no relation to what you will eventually be billed. Please do not enter your FedEx account number unless you are absolutely certain you want to ship on your own account instead of ours.
PO BoxesUSPS is the only option for shipping to a P.O. Box (FedEx and UPS do not deliver to P.O. Boxes). If your shipping address is a P.O. Box, please check the “This address is a P.O. Box” box when entering your address at checkout. Package ReroutingIf your package is en route and you've discovered that the address is incorrect or the package needs to be stopped and returned to us, please contact Support, or the carrier you chose at Checkout, and we will make every attempt to contact FedEx or UPS to request an address update. Please Note: Package Rerouting and returning is done at the discretion of the Carrier and additional fees will likely be assessed. If the package is too close to the delivery address, it may be delivered before the reroute/return instructions are received. We will make the request, but cannot guarantee that it will be honored. USPS does not offer this service.
Please Note: Package Rerouting and returning is done at the discretion of the shipper. If the package is too close to the delivery address, it may be delivered before the reroute/return instructions are received. We will make the request, but cannot guarantee that it will be honored.
International ShippingWe ship to over 80 countries around the world and that list continues to grow each year! The only countries we cannot ship to, as defined by the U.S. government are: Russia, Cuba, North Korea, Iran, Syria, Sudan, Belarus, and regions of Ukraine (Crimea, Donetsk, Lutansk). For more information on export restrictions, visit our Export Compliance page. Most international shipments will incur additional fees in the form of duties and taxes. These fees fall to the responsibility of the customer, are defined by customs in the country with which you are importing, and may not be visible until the order enters the destination country. SparkFun is not able to estimate or calculate those charges at teh time the order is placed. See Duties and Taxes below for details. International Shipping MethodsFor shipping addresses outside the US, you have several options (delivery timeframes below are estimates; if you live in a rural area, delivery could take a little longer): FedEx (trackable & insured)
United States Postal Service (USPS)
Pay via your own Shipping AccountWhen selecting a shipping method for your order, choose the "Pay via your own Account" option at the bottom on the list. Then, provide the following information:
There is a $2.00 processing and handling fee for these orders to cover the cost of shipping materials. These orders do not qualify for Same-Day Shipping.
Please Note: First Class Mail International packages are NOT insured. In the case a package is lost or damaged in transit, SparkFun is not responsible for replacing the order.
Duties and TaxesInternational shipments may be subject to import duties, taxes, and customs fees, which are determined by the destination country’s customs authority. These charges are the sole responsibility of the customer and are not included in the product or shipping costs charged by SparkFun. Customs policies and import regulations vary widely by country. We recommend that customers contact their local customs office for more information before placing an order to avoid unexpected costs or delays. In some cases, customs clearance procedures may also extend the delivery timeframe beyond the shipping estimates provided. If a customer refuses to pay the required duties, taxes, or customs fees, the shipment may be returned or abandoned at the discretion of the carrier. In the event of a return, all associated return shipping costs and any additional carrier fees will be deducted from the customer’s refund. If these costs exceed the original value of the order, SparkFun reserves the right to charge the outstanding balance to the credit card originally used for the purchase. Please note that SparkFun cannot adjust the declared value of goods, mark shipments as “gifts,” or otherwise misrepresent the contents of a package to reduce customs charges. International Replacement OrdersIf SparkFun approves a replacement for a recently purchased item, we will provide customs documentation identifying the shipment as a warranty replacement or replacement for previously purchased merchandise, where applicable. This documentation is intended to assist with customs clearance and may help reduce or eliminate import duties and taxes, depending on the destination country's customs regulations. Please note that customs authorities make the final determination regarding the assessment of duties, taxes, and other import fees. If customs requires payment despite the replacement documentation, SparkFun is not responsible for those charges and is not obligated to reimburse or pay them on the customer's behalf. If you choose not to pay the assessed duties or taxes, you may request that the shipment be returned to SparkFun. Once the package has been successfully returned to our warehouse, we will issue a refund for the replacement order. Please note that any return shipping costs, carrier fees, customs charges, or other expenses incurred during the return may be deducted from the refund. If these costs exceed the value of the replacement order, SparkFun reserves the right to charge the remaining balance to the original payment method. Export RestrictionsAs mentioned above, we are not able ship any product to the following countries: Cuba, Iran, North Korea, Sudan, Syria, Russia, Belarus, and specific regions of Ukraine {Crimea, Donetsk, and Luhansk}. Beyond that, we also sell some products that have been further restricted by the manufacturer. Those products do have a notice on the product page with access to the full list of restricted countries. Please read our Export Compliance page for general information and contact our Support Team if you have further questions regarding a product and/or its destination. Return PolicyOur Support staff can help you complete a return for any of the following within 30 days of purchase:
Notice: If you see a "Note" on a product page stating the following, that product cannot be returned - it is deemed non-returnable: "Note: This item is non-returnable. If this item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further actions may be taken." Notice: If the product(s) was purchased over 30 days ago or has been modified, soldered, damaged or the original state has been altered in any way, SparkFun reserves the right to deny the return. Please ensure you review our full Return Policy before requesting your return through the button below. Return to Sender PackagesPackages can be returned to us for many reasons. Depending on the reason for return, we may have the option to reship your order to the same or a new address, otherwise the order will be restocked and refunded. Please note: Shipping to a new address may result in additional shipping charges. Please read below for more information:
Please note that if your package is marked to be returned to SparkFun, it could take longer than expected to receive as these packages are not marked as a priority from the shipping company. Sometimes it can take a couple of weeks before we get them back! We will only hold a returned package for one week before we restock and refund (if applicable). If you are wondering where your order is, please also check your spam filter as we may be trying to get ahold of you! If the carrier you select charges us to return the package, we reserve the right to deduct that amount from any due refund. If you think your package is going to be returned to us, please send an email to our Support Team so we can note your order and wait for its return. Currency ConversionIn order to make sure we provide the most accurate pricing information possible we have removed the ability for our website to convert to any other currency other than USD as of January 20, 2017. International customers are responsible for any currency exchange fees or conversion charges applied by their bank or payment provider. All quotes, invoices, and other financial documents related to customer transactions with SparkFun are issued in U.S. Dollars (USD). Privacy PolicySparkFun assumes the following responsibilities:
Warranty InformationAt SparkFun, we strive to provide accurate descriptions and high quality merchandise. We stand behind the quality of our products and want to ensure you’re completely satisfied with your purchase. We offer a 30-day limited warranty on most items, designed to protect you against defects in materials or workmanship. If you have any problems with your order, please contact our Support Team as soon as possible! We will do everything in our power to make it right. Please see our Return Policy for more information. Terms of ServiceThese terms and conditions govern the sale of Products (“Product or Products”) and provisions of Services (“Services”) by Spark Fun Electronics, Inc (‘SparkFun’) and its affiliates as well as by third party vendors and/or service providers of SparkFun. Services are defined as any service and/or content SparkFun makes available to or performs for Customer, as well as materials displayed, transmitted or performed on the website (www.sparkfun.com). These terms and conditions (“Agreement”) take precedence over Customer’s supplemental or conflicting terms and conditions to which notice of objection is hereby given. Neither SparkFun’s commencement of performance or delivery shall be deemed or construed as acceptance of Customer’s supplemental or conflicting terms and conditions. SparkFun’s failure to object to conflicting or additional terms will not change or add to the terms of this agreement. Customer’s acceptance of the Products and/or Services from SparkFun shall be deemed to constitute acceptance of the terms and conditions contained herein. These terms are subject to change and may be revised at any time. All revisions will be effective upon SparkFun posting updated terms to its website. HolidaysSparkFun will be closed for regular business the following days in 2026. No orders will ship these days, but you can still place an order through the website as usual.
Please note: We do occasionally close for reasons beyond holidays, including all company events, weather beyond our control making it unsafe for our employees to make it to the office, etc. During those events, we will post a notification at the top of our website with information regarding dates and times of the closure, likely a reason for the closure, and when we'll be back to normal business operations. This could cause a delay in your shipment, including Local Pickups. Contact UsAll of our Support and Sales teams are available through our online forms and via email. Please use this form on our Support page for Sales or Support and, if you need Technical Assistance, please contact Technical Support through the live forum linked below.
Still have questions? We’d love to help! Reach out to us through our Contact Page, and our team will get back to you within 1–2 business days. Code of ConductThe SparkFun community is known for its creativity, experimentation, curiosity, and openness - we are extremely proud of this. As a company, we are committed to providing a friendly, safe, and welcoming environment to all individuals who interact with our website, our digital spaces, and employees; in turn, we expect everyone to treat one another with respect and courtesy. The following code of conduct applies to all those who interact on the SparkFun web site, digital spaces, and/or with the SparkFunion team:
Violating this Code of Conduct will not be tolerated. If someone is deemed to be acting in an unacceptable manner,* staff may take any action they deem appropriate, including refusal of business, removal of comments, or blocking of accounts - without warning, as warranted. We value all those who interact with us in any form - please contact us immediately if you witness or directly experience unacceptable behavior. *Unacceptable behaviors include but are not limited to: offensive comments, insults, jokes or ridicule; gratuitous or off-topic sexual images or behavior in spaces where they are nor other unappropriately aggressive behaviors; threats of violence or deliberate intimidation; creating additional online accounts in order to harass another person or circumvent a ban; harassment of any form. |
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