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When AI speeds up service desks but leaves the heavy lifting behind

Thrive, a US-based provider that runs managed services for thousands of SMEs, recently made headlines for using AI to speed up ticket handling. Sorting, routing, and addressing incoming tickets used…

November 11, 2026

Software
Understanding Ollama hardware, models, and security risks
November 11, 2026
AI
Why your best AI pilots never see production
November 10, 2026
Software
What is Rust? The Linux kernel’s new language, explained for IT teams
November 10, 2026
Security
What is credential stuffing?
November 9, 2026

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Welcome to the Spiceworks Community

The Spiceworks Community is where millions of IT pros connect to share expertise, evaluate vendors, and tackle tech challenges together. Whether you’re the lone ranger doing IT all by yourself in your organization or one of a huge team of IT pros, it’s about getting answers to your questions, picking…

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The Spiceworks Community is the best technical resource on the Internet. By asking nicely you can get help from IT consultants which would cost you hundreds of dollars per hour if you had to pay for it. Everyone gives back what knowledge they can for mutual benefit all around.

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I’m still early into my IT career and I ask a question a lot about stuff I don’t know. Rather then being shamed or ignored, I get helpful people reaching out looking to help in any way they can to help me get to a conclusion.

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Through Spiceworks, I have been able to gain important IT knowledge, get out of tight IT situations, and assist many other to do the same. I have made many vendor purchases, received vendor assistance, and got some pretty sweet vendor deals.

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