Harriet Hamilton

UPDATED: 4TH OF NOVEMBER 2026

This page explains how to get in touch with the editorial team behind Bookies Not On Gamstop, what we can realistically help with, and where to go instead when your question is about money sitting in a casino account. We research and publish comparisons of betting bonuses not on GamStop for UK readers — we do not operate any bookmaker or casino, hold player funds, or have access to anybody's account.

That distinction decides which enquiries we can answer. If you want a bonus term explained, a wagering requirement checked, or a factual error on continuitycentral.com corrected, write to us. If you want a withdrawal released or a bonus credited, the operator's own support team is the only route, and the sections below set out how to pursue it properly.

What our team can help with

• Corrections. If a bonus percentage, maximum bonus amount, free-spin count or wagering figure on our pages no longer matches the operator's own terms, tell us which page and which detail. Our listings carry a fact-check date — the current one is 4 November 2026 — and offers change without notice between checks.
• Research questions. How game contribution works, why a cashout cap matters more than a headline percentage, what minimum qualifying odds mean on a sports free bet, how source-of-funds checks are triggered.
• Feedback on our method. Including disagreement with how we rank or describe a site.
• Commercial and partnership enquiries. Handled separately from editorial, for the reasons set out below.
• Press and citation requests.

What we cannot do for you

• Open, close, unlock or verify an account at any operator.
• Process, chase or guarantee a withdrawal. No publisher can.
• Credit a welcome bonus, reissue expired free spins or overturn a forfeited balance.
• Remove you from GAMSTOP, shorten an exclusion period, or help you reach a site while self-excluded.
• Offer legal, tax or financial advice, or advise on gambling as a way of making money. It is not one.

How our commercial relationships work

We should be plain about this before you read any of our comparisons. Bookies Not On Gamstop may earn commission when a reader opens an account through a link on this site. That funding does not buy a position in our top list, does not change a rating, and does not stop us publishing a drawback. The offers below are supplied to us by the operators and were recorded on the fact-check date; the operator's own terms and conditions always override anything summarised here.

If you contact us about a partnership, that correspondence goes to the commercial side and is kept away from the people writing the reviews. Editorial decisions are made from the published terms, not from the relationship.

Where to complain about a betting or casino account

Most of the messages we receive are really disputes with an operator. The sequence that actually works looks like this:

1. Use live chat or the support email first and ask for a ticket reference. Keep screenshots of the bonus terms as they appeared when you opted in.
2. Complete verification before you argue about money. Most delayed withdrawals are stuck at KYC — photo ID, proof of address dated within the last three months, and sometimes a source-of-funds check on larger balances. Nothing moves until that clears.
3. Escalate to the operator's formal complaints procedure in writing. Published procedures usually give a response deadline; note it.
4. Take it to the licensing authority named in the site's footer. Sites that accept UK customers without a UK Gambling Commission licence are typically licensed overseas — Curaçao is the most common, with Anjouan and Costa Rica also appearing. Those regulators have complaints routes, but they are slower and weaker than the UKGC system, and there is no access to the Independent Betting Adjudication Service or to UKGC-backed alternative dispute resolution.

Be realistic about that last step. A site holding only an overseas licence is not supervised by the Gambling Commission, and no publisher can describe such a site as completely safe or promise that a disputed balance will be paid. That is the trade-off readers accept, and it is the single most important thing to understand before depositing.

Who may use these sites, and who may not

You must be 18 or over. The Gambling Commission licenses operators serving Great Britain; Northern Ireland sits under separate gambling legislation, so "UK" and "Great Britain" are not interchangeable when regulation is being discussed. GAMSTOP is the free self-exclusion scheme covering GB-licensed online operators, with exclusion periods of six months, one year or five years. Registering with it blocks the licensed market — it does not reach sites licensed abroad.

If you registered with GAMSTOP because gambling had become a problem, treat an offshore site as out of bounds rather than as a loophole. Blocking software such as Gamban or BetBlocker, bank-level gambling blocks, and free confidential support from GamCare on 0808 8020 133 are the appropriate next steps. Our responsible gambling guidance covers deposit limits, loss limits and self-exclusion tools in more detail.

Before you write to us: check the offer terms yourself

Many questions answer themselves once the terms are read against the headline. Here are three of our top-rated listings and what a reader should look at before contacting anybody.

RagnaBet — the largest headline package we list

Ranked first with an editorial rating of 10.0, RagnaBet is on this page because its advertised 420% up to £15,000 plus 440 free spins is the biggest ceiling in our table and it quotes it in pounds, which matters for British readers who would otherwise take a conversion hit on every deposit. The figure is a cap, not a credit: reaching anything near £15,000 in bonus funds would take a deposit most readers will never make, and the sum that matters to you is what a £20 or £50 deposit actually produces. Limitation: very large percentage matches almost always travel with high wagering, maximum bonus bet caps and a limit on how much of a bonus win can be withdrawn — check all three in RagnaBet's terms before opting in, because a high cashout cap is what turns a big bonus into a small one.

Kikibet — a pound-denominated alternative

Kikibet rates 9.9 and earns its place by pairing a 350% match up to £5,555 with 300 free spins in sterling, at a lower multiplier than RagnaBet. A smaller percentage is not automatically worse: less bonus money usually means a smaller wagering total to clear, and clearing is the only thing that converts a bonus into a withdrawable balance. Free spins typically carry their own wagering and a capped win value, separate from the deposit match. Limitation: the free-spin element is usually restricted to named slots, so if you prefer blackjack, roulette or live dealer tables, that portion of the package is of little use to you — and table games often contribute 10% or less towards wagering, sometimes nothing at all.

Betmica — highest advertised percentage in our top three

Betmica sits third at 9.8 with a 570% welcome offer up to £5,700 plus 270 free spins, the steepest multiplier near the top of the list. It suits a reader making a modest deposit who wants the largest possible starting balance relative to that stake. The arithmetic to run before accepting: multiply the bonus by the wagering requirement to get the turnover figure, then ask whether you would realistically bet that much. Limitation: the higher the match, the more likely the terms impose a tight maximum bet while a bonus is live — breaching it, often by a single spin above the cap, can void the balance entirely, and that rule catches more players than any other.

The listings side by side

Site	Advertised welcome offer	Currency quoted	Our rating
RagnaBet	420% up to £15,000 + 440 free spins	GBP	10.0
Kikibet	350% up to £5,555 + 300 free spins	GBP	9.9
Betmica	570% up to £5,700 + 270 free spins	GBP	9.8
Betninja	£1,000 bonus + 100 free spins for new players	GBP	9.7
Night Luck	805% + €6,400 + 280 free spins	EUR	9.7
WinnerIsland	Up to €1,000 + 100 free spins	EUR	9.7
Trixino	777% up to €7,777 + 25% cashback	EUR	9.7
Daytonaspin	255% up to £4,500 + 255 free spins	GBP	9.6
Dieselwin	460% up to €15,000 + 460 free spins	EUR	9.5
Smash Casino	600% up to €10,000 slots welcome package	EUR	9.5

All offers are new-customer promotions subject to minimum deposit, wagering, expiry and maximum-bet conditions set by each operator. Ratings are our editors' assessments, not customer review scores, and were recorded on the fact-check date. Fuller write-ups sit on our reviewed list of non GamStop casinos.

Money questions we are asked most

Deposits at these sites commonly start around £10 to £20. Debit cards are the usual route for UK players; Visa and Mastercard are widely accepted, though some card issuers decline gambling transactions to overseas merchants. E-wallets such as Skrill and Neteller appear frequently, bank transfer is normally offered for larger sums, and cryptocurrency is common at offshore operators. PayPal is rare outside the UK-licensed market, so verify it on the cashier page rather than assuming. Deposits by e-wallet or card are usually credited instantly; withdrawals are a different matter — expect a review period of roughly 24 to 72 hours before funds are sent, plus banking time on top, and longer if verification is incomplete.

Two costs catch people out. First, currency conversion: a site quoting euros will convert your sterling deposit and convert again on withdrawal, and your card issuer may add a non-sterling fee. Second, weekly or monthly withdrawal caps, which can stretch a large win over several payouts. E-wallets also commonly sit outside bonus eligibility at some operators. Check the cashier and the bonus terms together — availability and fees vary by site and are not something we can confirm on an operator's behalf.

What these sites actually offer beyond the welcome bonus

Readers often contact us assuming the welcome package is the whole proposition. It rarely is. Alongside deposit matches you will usually find reload and cashback deals — Trixino's advertised 25% cashback is one example in our table — plus loyalty or VIP schemes and occasional no-deposit free spins. Cashback is worth understanding because it returns a share of losses rather than inflating a balance, and it sometimes arrives with lighter wagering than a match bonus.

On the games side, the libraries are built around slots of varying volatility and return to player, progressive jackpot titles, and live dealer rooms streaming blackjack, roulette and baccarat with real croupiers. RTP and volatility matter when clearing wagering: a low-volatility slot with a high RTP will usually grind through a requirement with fewer swings than a jackpot game.

Most of these operators also run a sportsbook on the same wallet, which is why we publish under a bookmaker-focused banner. That side covers pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets attached to minimum qualifying odds — commonly around 1.50 in decimal terms. A shared wallet is convenient but worth watching: a casino bonus is frequently restricted to casino play, and placing sports bets with bonus funds can breach the terms. Read which product a promotion belongs to before you use it.

How we assess the sites we list

We research published terms and conditions, licensing details shown on each operator's site, cashier pages, game libraries and complaints procedures. We have not deposited, played or withdrawn at these sites, and we do not present advertised payout speeds as tested results. Ratings weigh the realism of a bonus once wagering, maximum bets and cashout caps are applied, the clarity of the terms, sterling support and payment range, and how an operator documents its complaints route. Commission does not affect position. Our editorial background and the site terms set out the rest.

Reaching us

Use the contact form or email address shown in the site footer, and include the page name, the detail in question and a screenshot where you have one. Mark commercial enquiries clearly so they reach the right desk. We read everything; we cannot promise a reply to every message, and we will not respond to requests for account access, tips or predictions. For anything urgent involving your own gambling, contact GamCare on 0808 8020 133 rather than waiting on us.