This extension shows customer sentiment based on recent survey scores.
The rectangle box on the right side is the indicator.
Case > Contact > Survey_Results__c
Color Coding Definition:
Green:
Score = 5
Highlight Text = "Customer Feedback - Happy Customer"
Tangerine Yellow:
5 > Score > 3
Highlight Text = "Customer Feedback - Unsatisfied Customer"
Red:
Score < 3
Highlight Text = "Customer Feedback - Angry Customer"
Black:
In case of No Historical Data.
Highlight Text = "Customer Feedback - Not Enough Historical Data"
Exclamation Icon:
In case of error.
- Case Details Page
- Contact Details Page.
- On other pages, it will be hidden.
- OnClick Dialog to show the historical trend with case hyperlink.
- jsforce wrapper to connect with SF API.
- Chrome-Salesforce-inspector inspiration for base structure.