Download Available As WordPress Plugin

Fast, Clean, Responsive, Multilanguage, Email Syncing, Subdomain support, etc.

No PHP Frameworks used.

ITS (also trouble ticket system, support ticket, request management or incident ticket system) is a web based computer software, that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center or development work tracking to create, update, and resolve reported customer/developer issues, or even issues reported by that organization's other employees.It also contains a knowledge base/wikipedia containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".

It comes with easy users guide and developer documentation.

Donate

If this project help you reduce time to develop, you can give me a cup of coffee to continue its development. Thank you! :)

Translations

Translated into:

Installation

Upload files to your web server
Import DATABASE.sql to your database
Set database name, username, password for database to /inc/db.php
START USING IT! Login with username: admin and password: admin

Used technologies

PHP
HTML5
CSS3
JavaScript
MYSQL

Features

Twitter Bootstrap v3.3.7
CKEditor 4.5.6
Datepicker for Bootstrap v1.6.0
bootstrap-select v1.10.0
Font Awesome 4.5.0
jQuery v1.11.3
Highcharts JS v4.2.2
zxcvbn (password strength estimator inspired by password crackers)
PHPMailer

MULTI LANGUAGE (EN, BG, DE, FR are included, easy can add another one, just learn how in dev documentation!)
Error log
RESPONSIVE DESIGN
Email synchronization for tickets!!
Easy to understand documentation of all source code for developers and User Guide

Included tools:

Have support of mutiple projects and users permissions.
Account system for user management
Issue activity stream
Creating issues
Issue dashboard (agile) (responsive, browser support, easy to understand)
Issue prioritization
Issue assignment
Issue watchers
Issue status
Issue type
Issue tracking system
Issue comments
Advanced search filter for issues
Create wiki spaces
Create wiki templates for pages
Create wiki pages (in easy to understand tree structure)
Wiki activity stream
User notifications
User password strength generator (bootstrapped)
Wiki search field
Profile view
Users listing
User privileges
User information (facebook, email, etc.)
User fast filtering memory
Ticket/Wiki statistics
Managing of projects (Features multiple projects)
Can choose default system language and each user can choose his individual
Change login logo
You can set email account imap/pop3 and smtp for your project and can get emails like tickets and answer it in comments, it seamlessly routes inquiries created via email to tickets (you can attach files, send emails from system, send html formated emails)!!
Logs for every error from emails and everything other in system!
Price per hour - tracking worked time and costs to date for all hours.
Currency convertor at real time with values from google
ETC..!
Cron job for tething emails from email server