Contacting Groups.io Support

To reach the Groups.io team directly, use the support form. The form sends your account and group details along with your message, so we can start looking into it without having to ask which group and address you're writing about. You can also send an email message to [email protected].

Getting additional help

If you'd like more assistance or have questions, please check out the following groups:

• Group_Help: This Groups.io group is open to anyone who has questions about groups.
  Note: This group is led by volunteers; it is not officially affiliated with Groups.io.
• GroupManagersForum: This Groups.io group discusses members’ experiences as group owners and moderators, shares ideas for promoting and customizing group content areas, and offers techniques and advice for managing groups. In particular, the group’s wiki contains a wealth of information.
  Note: This group is led by volunteers; it is not officially affiliated with Groups.io.

Submitting suggestions for new features or improvements

If you have a suggestion for a new Groups.io feature or an improvement to the service, you can join the Groups.io Beta Group. This group discusses the Groups.io service and how it can be improved. Hashtags are required and new topics are moderated. The Beta group is monitored by the Groups.io team.

Reporting bugs

If you encounter a bug, post a message on the Beta group and include the #bug hashtag, or send an email message to [email protected]. Include as much information as possible to help the Groups.io team reproduce the bug and implement a fix. Due to the current volume of support email, we can only answer messages sent from owners of Premium and Enterprise groups at this time.

Reporting documentation suggestions or corrections

If you find an error in the Groups.io Help Center documentation or have a suggestion for improvement, you can join the Docs subgroup of the Groups.io Beta Group and post it there. The Docs subgroup is monitored by the Groups.io team.