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Reasons not to use Uber

We should not accept the promotional term "sharing economy" for companies like Uber. That is spin. A more accurate term is "piecework subcontractor economy".

Uber donated a million dollars to the corrupter's inaugural celebration. This is the moral equivalent of a bribe.

Uber is a big advance in massive surveillance. Unlike a taxi, an Uber car can't be used anonymously. You can't pay cash. It also requires use of nonfree software, which mistreats the user.

Uber increases car traffic, increase wasteful driving, reduces use of other transit modalities, and undermine public transit.

Because I reject technology that mistreats me, I will never order or pay for an Uber car. Because Uber threatens to eliminate the taxis that are acceptable to use, I go beyond that: I will not let someone order an Uber car for me. How about joining me?

Privacy

Users' Freedom

Abuse of Drivers

Taxes

Comparison to Real Taxis

Discrimination

Legal

Misc

Privacy

• Since you have to identify yourself, the company can ban you arbitrarily.
• Uber collects data about passengers, then uses the data to profile them in various ways.
• Uber requires passengers to identify themselves, both to order a ride and to pay. (Uber offers some users in a few places the option of paying cash, but they are still tracked and identified when ordering the ride.)
• It also records where you get the ride and where you go with it.
• Uber can track who has a one-night stand. In fact, it did so.
• Uber has started tracking users' movements before and after rides.

  In August 2017, Uber made it possible to turn that extra tracking off, but it is still enabled by default, and most customers won't think to turn it off.

  That is only a tiny step forward.

people whose accounts have been stolen.

• Uber hacked Lyft's ride-management server with phony accounts in order to identify people that were driving for Lyft.

• Uber plans to snoop on users' locations and contacts all the time.

  Uber has the technical possibility to do this because its app is nonfree: it is controlled by Uber, not by the user. In addition, snooping depends on a nonfree operating system. With a free system, the user could tell the system to lie to the Uber app.

• The US government can get those records, and any lawsuit (such as a divorce lawsuit) can subpoena them.
• Uber gave the US government data on millions of customers.
• Uber plans to make audio recordings in its cars. In addition to recording where people go, it will record what they say to each other.
• Uber's clever policy of not being directly responsible for anything that goes wrong extends to harassment by drivers, and its practice of identifying passengers enables drivers to find out who the passenger is. This makes some women scared to use Uber.

  This problem comes directly out of the practices listed above that mistreat all users of Uber.

• Uber executives and staff have stalked passengers in various ways.

  If you take an ordinary taxi and pay cash, it will generate no records associated with you — except in New York City where the government might apply face recognition to identify your photo in real time.

• To recover our privacy and make democracy safe, we need to redesign digital systems so that they do not collect information about people in general. First step, don't help any new ones gain a foothold.

• It appears that Guber gouges frequent or regular passengers by charging them more.

  If we eliminate the surveillance injustice of Guber by stopping it from identifying passengers, this wrong would automatically go away too.

Users' Freedom

• Uber requires customers to run a nonfree program (an app). As always, a nonfree program tramples its users' freedom.

  I'm not talking about the software that Uber runs in its servers; that does not directly affect customers. If some of that software is nonfree, it tramples Uber's freedom, but not the customers' freedom. The nonfree software and digital services that Uber requires its users to use attack their freedom in various ways.

• The Uber app requires running other nonfree software (in the case of Android, Google Play).
• Uber is trying again to force all customers to agree to arbitration of disputes — rather than lawsuits.

Abuse of Drivers

• Uber invented an algorithmic that uses their own in-house data as a way to make inferences about drivers' desperation and thus their willingness to accept a lower wage. Uber stands accused of optimizing its pricing algorithm to manipulate both riders and drivers so that they make out worse and the company profits more.
• Uber, Lyft and Doordash have set up a lobbying group against workers' right to unionize.
• Uber and Lyft Drivers Say Apps Are Short-Changing Wages While Raising Fares.
• Guber drivers are suing Guber, accusing it of programming its software to cheat them and passengers through misinformation.
• Uber cheats drivers by underestimating the distance they must travel.
• Uber does not allow drivers to sue — it requires them to use arbitration for disputes with the company. But they can't actually use arbitration because Uber won't let them start cases.

  We should not allow companies to impose a requirement for arbitration rather than a lawsuit, not on customers and not on workers.

• Uber uses psychological tricks to manipulate drivers to do things that are against their interests, such as spend more time driving around unpaid.
• Uber has repeatedly underpaid its drivers.

• Independent analysis of independently collected data says that Uber and Lyft keep 10% more of the customer's payment than they claim to keep.

  The companies say that is false but refuse to cooperate with trying to verify it.

• Some Uber drivers have to sleep in their cars to work in San Francisco. They can't afford to live near that city, on Guber's measly pay.
• Uber led drivers in India into taking on debt to buy cars, them cut their pay so that they now have to work over 12 hours every day.
• Women working at Uber encounter so much harassment that it chases them out.
• The CEO of Guber insulted drivers, saying it was their fault that they went bankrupt, not Guber's fault for paying them peanuts.
• Uber is pressing drivers to disclose what they are paid by competitors of Uber (drivers often work for more than one company).
• Uber pretends it only operates a marketplace, but in fact it manipulates the marketplace. It shows drivers only a massaged version of actual demand.
• Uber pays drivers peanuts; we should call it "Goober", or rather "Guber".

  Guber is an unregulated near-monopoly, so it can cut rates for drivers arbitrarily.

  Drivers are starting to complain that they're left with little money for their work.

  GUber can arbitrarily cut drivers' pay, and they need to work 15 hours a day. Some are trying to unionize, but it won't be easy.

• The low wages paid by Uber and Lyft have driven some cab and limo drivers to suicide.
• Uber and Lyft blame state governments for eliminating cities' power to regulate those companies.

• Guber has organized in NYC something reminiscent of a company union for its drivers, except it isn't even a union.

• Internal data from Guber show that it really pays drivers peanuts.

• Uber claims its drivers are independent contractors, but not very independent, since they are not allowed to contract for other ride companies.

  By the way, it is clear that Juno has the same basic injustice as Uber: customers must run nonfree software and identify themselves. Uber is more nasty and arrogant, but both of them are enemies of our freedom. We should should reject both of them completely.

• Uber drivers in the US get a median net income of around $15 per hour (as of 2018). But when the costs of driving are deducted, it falls to under $10.

• Uber's Underpayment of Drivers Keeping It Afloat, Report Finds.

  We can protect our freedom by protecting drivers' pay rates.

• Uber is planning to trap drivers with car loans that will compel them to keep driving for Uber.

• Two British Uber drivers have sued to see the algorithm Uber uses to assign rides to drivers. They suspect Uber is manipulating them.

The UK Supreme Court ruled that Uber drivers are workers. This should result in giving them many forms of employment rights.

Uber's reaction is to assert, bizarely, that this applied only to drivers in 2016.

• Uber and Lyft are lobbying against the PRO Act, which would facilitate forming unions.

  So are Instacart and some of the food-delivery companies. This is another reason to boycott them all. (I won't use them anyway since they won't let me pay anonymous cash.)

Taxes

• Bad news: Uber made money last year.

  More bad news: it paid no US taxes, because it laundered the profits through a tax haven: the Netherlands.

  The article uses the term "intellectual property". You might think that refers to something of inherent monetary and intellectual value, but chances are it only means some excuses to sign a contract for Uber branch A to pay rent to Uber branch B. Please don't use the term "intellectual property".

• Uber is selling low and losing money to destroy its competitors.

  If you are a short-term thinker, you will be delighted to take advantage of this — until it controls the market and squeezes you forever.

• Uber has already made arrangements not to pay US taxes if it does start making a profit.
• Uber in China tracks drivers and actively pressures them to stay away from protests.

  The company could not prevent Chinese repression, but upholding it in this way is complicity.

Comparison to Real Taxis

• When taxi drivers struck to protest the troll's partial Muslim ban, Uber took the opportunity to undercut the strike.
• Cities and even public service campaigns are outsourcing transportation to Uber, which is a form of privatization of public transit. This excludes poor people, and subjects those who do use the service to being tracked.

  Lyft is no better than Uber in this regard.

• Uber has changed the regulations that cover charging passengers for making cars wait.

  This decision itself may not be objectionable. Taxis typically charge for making them wait. But that regulation is set by a city agency which is at least somewhat responsible to the people. Uber is a business headquartered somewhere else, which accepts no responsibility to the people of any city.

  We should not allow a company to privatize the making of the regulations that create our social order.

• Uber plans to do away with human cab drivers.

  It would be easy for a non-plutocratic government to prohibit this, and that's what every country ought to do, unless/until every person gets an adequate basic income so people don't need to be employed.

• With real taxis, you can flag one on the street or phone in any fashion; you can pay cash; you can be anonymous.

• Beware of thinking of Uber as one more option in addition to real taxis. At the moment, that's true, but if Uber is a big success, real taxis could disappear.

  Then what will you do, if you don't want to tell Big Brother where you are going?

• Uber continues to operate at a loss, disguised by accounting maneuvers, and uses distractformation so people will not notice.

  The first article says that Uber rides now often cost more than taxi rides used to cost — which means that the supposed benefit for the public is gone. Apparent advantages for riders turn out to have been a temporary loss-leader that could not continue.

  Does this give us the ability to wipe out Uber and its surveillance?

  It is possible to use taxis anonymously, but you need to do it the right way. You must (1) not use an app to call the taxi, (2) not identify yourself by calling with your own phone or giving your own name, and (3) pay cash.

  Every time you leave the house, make sure you have enough cash for your expected purchases, plus a sufficient amount for other opportunity purchases.

Discrimination

• Uber has set up a social credit system: passengers that get bad ratings from drivers will be blacklisted (refused disservice).

  One must suspect that customers' racial and ethnic appearance influences the ratings, so one effect will be discrimination. However, the chinification will do wrong to every customer, including those who are blacklisted, and those who only face the possibility of being blacklisted.

  This reinforces my conclusion that transportation services should not be allowed to identify their customers.

• Uber systematically discriminates against passengers that are black, and tends to cheat women.

  The study does not demonstrate how the discrimination and cheating occur, but does demonstrate the statistical phenomenon.

• Uber charges different prices to different people. Other companies also engage, or have engaged, in price discrimination. It turns out that identifying customers helps many businesses put customers at a disadvantage.

  The only thorough solution is to do what is needed for other reasons: eliminate the systems that let companies know who the customer is.

Legal

• *The Uber files: firm knew it launched illegally in Australia, then leaned on governments to change the law.*

• Neelie Kroes, formerly head EU official in charge of internet policy, is accused of lobbying for Uber shortly after leaving that job.

  Several UK ministers met secretly with Uber lobbyists

  Having those meetings may not violate any specific rules, but morally speaking it suggests they are working for the wrong side.

• Uber investigated a lawyer handling a lawsuit against Uber's policy of surge pricing, using methods that may reach the domain of illegality.

• Guber programmed its system for special treatment of people that might be investigating accusations of violating municipal regulations. The special treatment was that the system would say a car was coming, but no car would ever arrive.

  Uber has the ability to do this because it forces all its clients to identify themselves — which is fundamentally unjust.

  Uber's highest executives approved of this deception. If that wasn't illegal, the laws are too weak.

• Uber's autonomous cars frequently violate traffic laws.

  Uber tries to put the blame on human safety monitors, who could in principle intervene to stop this.

  That's the general Uber attitude: profits to the company, burdens to the drivers.

  I would guess that the safety monitors would be hard-pressed to react fast enough to prevent these maneuvers — which would mean that they are an excuse and a scapegoat, not a real safety system.

• Uber operated a team to spy on competitors and to "impede, obstruct or influence" legal investigations, according to an ex-manager who was involved with the team.
• Uber blames state governments for eliminating cities' power to regulate such companies.

• Uber imposes arbitration on customers for all complaints, including rape by drivers, and this covers up the prevalence of the problem.

  No company should be allowed to require its customers or its workers (whether labeled "employee" or "independent contractors") to use arbitration instead of going to court.

Misc

• Uber paid academic economists as much as $100,000 to publish research that would present the company as beneficial for society.

  The article explains facts that these economists disregarded. However, just as crucial was to choose economists whose general assumptions predisposed them to evaluate basde on parameters where Uber would excel, and ignore consequences that we might consider bad, such as wages that you can't live on.

• Uber's business model will never make it a stable company. Its only path to success consists of using unfair competition to become "too big to fail".
• Uber's seven-step plan to move into a city and dominate it.
• Uber's corporate motto is "win by playing dirty".

• Uber seems to be harassing its competitor, Lyft, by systematically scheduling rides and canceling them.

  Lyft doesn't do all the nasty things that Uber does, but it does the fundamental unacceptable thing: it makes passengers identify themselves.

• Uber drivers are unware of the cost of wear on their cars, but it adds up to 11 billion dollars a year.

• Uber's CEO collaborates with the loser.

• Uber is losing a lot of money every year, but we cannot tell how much because it releases only vaguely defined accounting information, insufficient to tell its real losses.

  This is crucial because it can't keep this up indefinitely. Some day it will have to raise its prices quite a bit. If Uber customers patronize Uber so much now that its competitors disappear before that day, they will regret their actions when the price goes up.

• Guber reportedly shows "phantom" cars on the map, giving would-be passengers the impression that a car is available close by.

  Guber denies doing this, but I don't trust Guber.

• Guber appears to have stopped displaying phantom cars, without admitting they existed.
• Journalist Sarah Lacy writes about how an Uber executive said he would punish her critical journalism by using lies to smear her family life. It was the culmination of Uber's years of contempt for the company's drivers and passengers.

  By the way, I don't see anything wrong in offering taxi rides driven by attractive models of either sex. However, this need not and should not be accompanied by Uber-style contempt towards women (and men).

• Uber is pushing taxi drivers to suicide.

  Don't be a customer for Uber!

• Uber and Lyft have substantially increased pollution and congestion in San Francisco, and cut the ridership of buses and trains as well as the amount people walk.

• Uber has always intentionally operated at a loss. This enabled Uber to undercut competition. However, lately it has been losing more than a billion dollars a month.

  This makes Uber vulnerable. Drive in the stake — cut off Uber now!

• Uber and Lyft are cutting pay for drivers even as they charge customers more.

Copyright (c) 2014-2022, Richard Stallman. Verbatim copying and redistribution of this entire page are permitted provided this notice is preserved.