If you forget your passcode, try Passcode Reset first. If you can't use Passcode Reset, you can then reset your iPhone or iPad without a computer to regain access to your Apple device. Finally, if you can't use Passcode Reset and can't reset your iPhone or iPad on your device, you can reset your iPhone or iPad with a computer.

Turn off your iPhone

iPhone with Face ID

Press and hold both the side button and the Volume down button until the power off slider appears.

Drag the slider to power off your iPhone.

iPhone with a Home Button or top button

Press and hold either the top button or the side button until the power off slider appears.

Drag the slider to power off your iPhone.

Put your device in recovery mode

iPhone with Face ID

Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the side button. Do not release it.

Continue to hold the side button while the Apple logo appears. Do not release the side button until an image of a computer and a cable appears.

iPhone 8, iPhone 8 Plus, and iPhone SE (2nd and 3rd generation)

Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the side button. Do not release it.

Continue to hold the button while the Apple logo appears. Do not release the side button until an image of a computer and a cable appears.

iPhone 7 and iPhone 7 Plus

Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the Volume down button. Do not release it.

Continue to hold the button while the Apple logo appears. Do not release the button until an image of a computer and a cable appears.

iPhone 6s and earlier or iPhone SE (1st generation)

Connect the cable to your Mac or Windows PC. Next, connect the cable to your iPhone and quickly hold the Home button. Do not release it.

Continue to hold the button while the Apple logo appears. Do not release the button until an image of a computer and a cable appears.

If your iPhone buttons don't respond and you can't get to the image of a computer and a cable on the recovery mode screen, you might need service. Get service.

Restore your iPhone with your computer

Mac

• Open a Finder window and select your iPhone in the sidebar under Locations.

• Allow the accessory to connect if necessary.

• Select Restore when you have the option to Restore or Update.

You might need to update your iPhone before you can finish restoring it, and this download can take more than 15 minutes to complete. If your device restarts during this process, turn off your iPhone and start recovery mode again.

If you don't have a computer and you can't borrow one, you need to go to an Apple Store or Apple Authorized Service Provider for help.

Windows PC

• Open Apple Devices and select your iPhone in the sidebar.

• Select Trust [your device] if necessary, then select General.

• Select Restore and follow the onscreen instructions.

• Get the Apple Devices app from the Microsoft Store

• Learn how to restore your iPhone using Apple Devices on your Windows PC

If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start recovery mode again.

Follow the onscreen instructions to set up your iPhone

Once the restore process finishes, the Hello screen will appear on your iPhone. Disconnect your phone from the computer and set up and use your iPhone.

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