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Product Maintenance Features and Renewals Information

SolarWinds licensed products include one year of maintenance from the date of purchase. Annual maintenance provides tremendous ongoing value at a small fraction of the list price.

Why is it important to keep your SolarWinds maintenance active?

At SolarWinds, we recommend customers take advantage of the latest software releases as soon as possible both as a good IT practice and for the protection of your environment. Staying in active maintenance provides you with immediate access to the latest software versions, technical support, beta and release candidate programs, and special customer events.

Improved Security

SolarWinds takes a Secure by Design approach to building and delivering secure software. Our aim is to have best-in-class security for our platforms and products. Staying in maintenance guarantees direct access to software updates to help keep you secure.

Optimized Performance

Our product management team and developers always aim to deliver new features/functionality, bug fixes, and even major enhancements, such as “customer-only” product components. Being in maintenance ensures you gain immediate access to the latest versions of your software, which often come with big performance improvements.

Training and Technical Support

Continue to have unlimited access to SolarWinds^® Academy instructor-led product training and a direct line to our award-winning 24/7 SolarWinds technical support.

View Current Training Classes and Register Today

SolarWinds offers free, instructor-led classes to help you get the most out of your investment. To see our full schedule, please visit the SolarWinds Customer Portal and click on “Education & Training” and “Virtual Classrooms.”

Check the class calendar

There are three simple renewal purchase options.

Continue to get access to product updates, technical support, and much more.

Online & Auto Renewal

Log in to your SolarWinds Customer Portal and visit "Auto Renew" or "Renew" under the "RENEWALS" top navigation item. Then select the products you'd like to set up. It's that easy!

Renew Now Setup Auto-Renewal

Email Renewal

You can forward your company purchase order directly to the renewals team.

Contact Renewals Team

Renew Through a Reseller

If you previously purchased maintenance through a reseller, please contact them directly to renew.

Find a Reseller

Synchronize Maintenance Renewal Dates for Multiple Products

Have you purchased more than one SolarWinds product? Tracking multiple renewal dates can be a hassle, but now you can simplify the renewal process by synchronizing—or “co-terming”—your SolarWinds renewal dates. Co-terming enables you to select a single renewal date for all products. It’s a quick process and makes it easy to keep your SolarWinds products up-to-date.

If you’ve licensed more than one product and would like to co-term, simply log in to your SolarWinds customer portal to start building your co-term quote today

Visit SolarWinds Customer Portal

Create your own renewals quote online

Our online Renewals Quote Generator allows you to calculate and plan your budget for future renewals. Log in to your SolarWinds Customer Portal today to access our Calculate Renewal Costs calculator and email a PDF estimate directly to your finance team.

Helpful Renewal Resources

We recommend you renew your product maintenance prior to the expiration date to ensure you continue to have access to product updates, technical support, and much more.

Maintenance Datasheet Submit a Ticket Support and Documentation THWACK^® Community SolarWinds Academy

Need to talk? Call us.

North America

+1.866.530.8100

+1.512.682.9300

Europe, Middle East, Africa

00 353 21 500 2900

Asia-Pacific

+61 2 8412 4900

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