Getting Help

Edit this page Submit an issue

This project is using GitHub issues for tracking help requests, bugs, and feature requests. This enables other users to help troubleshooting and sometimes to contribute fixes.

It is also fully supported by Tableau Support. Customers with access to Tableau Support can choose to create a support case for assistance in troubleshooting the library and identifying bugs or gaps in the functionality for more guaranteed response times, and these will route internally through the company to the developers on the repo. If you have uncovered a bug blocking your work, it is recommended that you go through Tableau Support for increased visibility of your request.

Filing an issue

As a first step, please search existing issues to see if your problem or bug is already reported.

If not, go ahead and create a new issue and include the following:

Tableau Server version (or indicate if using Tableau Cloud)
TSC library version
Python version
Environment (Mac, Win, Linux)
Code snippet
Expected vs actual results

If troubleshooting a problem could be helped by capturing the REST API requests and responses, see the Troubleshooting page for more info.

Important: do not include in a GitHub issue anything private such as usernames, passwords, or access tokens. Also be careful when posting any API responses to sanitize and remove any sensitive content.

Some labels might be applied to help organize the open issues after some investigation:

Bug: A bug in TSC itself (not working as expected)
Docs: Documentation which is either missing or needs to be clarified
Enhancement: An enhancement request (a new capability in TSC)
Server-side enhancement: An enhancement which requires changes to the backend Tableau Server REST APIs
Help wanted: A troubleshooting request asking for community help

Contributing a pull request

Pull requests are also welcome! See the Developer Guide for more details on the process.

You can also start a conversation as an issue first and then create a pull request if the idea looks do-able.